Privacy Policy

1. Information We Collect

We may collect personal and business information when you interact with our website, submit a B2B inquiry, apply for a job, or use our grievance channel. This includes your name, company name, email address, phone number, and any documents provided (e.g., CVs or business portfolios).

2. How We Use Your Information

• To process and respond to your B2B inquiries and product quotes.
• To evaluate job applications and facilitate recruitment processes.
• To manage and investigate reports submitted through our Grievance Mechanism confidentially.
• To improve our website functionality, security, and user experience.

3. Data Protection and Sharing

PT Aneka Coffee Industry operates under strict confidentiality protocols. We do not sell, trade, or rent your personal or corporate data to third parties. Data may only be shared with authorized personnel internally or legally mandated external auditors (e.g., Rainforest Alliance, 4C) strictly for compliance and operational purposes.

4. Whistleblowing & Grievance Anonymity

Reports submitted regarding compliance, ethics, or labor practices can be made anonymously. We guarantee zero retaliation and ensure that all investigative data is handled with the highest level of security and confidentiality.

5. Contact Us

If you have any questions regarding this Privacy Policy or wish to request the removal or update of your data, please contact us at info@anekacoffee.com.